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KIGO PRIVACY POLICY

Kigo Entertainment, LLC, and Kigo, LLC, (together with its affiliates, “Kigo,” “we,” “us,” and “our”) is committed to the privacy of your information. This Privacy Policy is meant to help you understand the information we collect, why we collect it, and how you can manage it. This Policy applies to our website at https://kigo.io/ (the “Site”) and any products, related services, communications, or apps (the “Services”). By using our Site, or by purchasing our Services, you are acknowledging that you have read, understood, and accept this Privacy Policy and our terms of service.

In this Privacy Policy, any use of the words "you," "yours," or similar expressions refers to users of this Site and our Services, as well as any other individuals whose information we collect and process. References to "we," "us,” "our" or similar expressions refer to Kigo

This Policy does not extend to anyone whose personal information is not under our control or management, including data that is collected by other websites that you may visit before or after this Site, and which are not governed by this Privacy Policy. We are not responsible for the data protection or privacy policies of any other websites, and accept no responsibility or liability for those policies. Please carefully check the policies of other websites and services you use before you visit or submit personal information.

Information We Collect

1.1 Information We Collect and Receive. In order for you to use our Site and Services, we may collect and process certain types of information. Depending on your use of our Site and Services, this may include personal information from or about you when it is entered by you or sent to us, including but not limited to:

  1. Information you provide to us by completing forms on our website: For example, your name, contact, and address information, and any other information you may provide in the forms on our Site;
  1. Information you provide to us by contacting us: Any personal information you may provide to us when you email or call us, such as name, phone number, employer, and any other details you provide in your communications. Kigo may also request your contact information for the purposes of having someone contact you for additional information, or in response to your request for information from us;
  1. Transaction information when you purchase Services from us: For example, if you make purchases with your credit card, we may use your credit card information for shipping, billing, and credit card validation purposes;  
  1. Login information, such as username, password, date last logged in, date account created, and password reset history, that you may use in connection with our Services;  
  1. Referral information, including the source that referred you to Kigo, and referrals made by you;  
  1. Information you use to connect to our Services using third-party accounts, such as your payment account(s);
  1. Information you provide when entering a sweepstakes, contest, promotion, survey, or poll;
  1. Wallet information;
  1. Information about products or services purchased from one of our merchant partners;
  1. Information about your activity through our Services, including your device information, such as your IP address, the type of device or browser you use, and your actions on the Site.

We will only use personal information to provide you with information, Services you have requested, or for other purposes set out in this Policy. Personal information does not include aggregate information from which individual identities have been removed.

We or our third-party partners may also use cookies, web beacons or other technologies to collect and store other information about your visit to, or use of, our online services. In addition, we may later associate the usage and other information we collect online with personal information about you.

Kigo may also collect information about you from additional online and offline sources, including from co-branded partner sites or commercially available third-party sources. We may combine this information with the personal and other information we have collected about you under this Privacy Policy. Please note that third party websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

1.2. Information from Children. Kigo does not knowingly solicit or collect any personal information from anyone under 13 years of age, and children under 13 are not permitted to register for or use our Site or Services, including by subscribing to receive information from Kigo Parents can contact our customer service department to access, change, or delete the personal information that has been submitted by a child. If we become aware that a child under the age of 13 has provided us with personal information, we will delete it.

1.3 Cookies and Tracers. 

We, our service provides, and other companies we work with may deploy and use cookies and similar technologies (e.g., web beacons, pixels, ad tags and other tracking technologies ) to recognize you and/or your device(s) on, off and across the Site and different Services and devices. A cookie is a small file that is placed onto your device (e.g., computer, smartphone or other electronic device) that stores information when you visit a website.  

Clear GIFs, pixel tags, and web beacons are typically one-pixel, transparent images located on a webpage or in an email or other message. These, or similar technologies may be used on our Site and in some of our digital communications (such as email or other marketing messages). They may also be used when you are served advertisements or you otherwise interact with advertisements outside of our online services. These are principally used to help recognize users, assess traffic patterns and measure site or campaign engagement.

Kigo uses cookies and related technologies on our Site to help us recognize your device as a repeat visitor, enhance your experience, improve our Site, and enable certain website features and functionalities. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

Specifically, we use a mix of first-party cookies, third-party cookies, and other similar technologies on the Site to:  

  • Recognize you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);
  • Support security and any authentication features on our Site;
  • Obtain information about your preferences and use of our Site;
  • Carry out research and statistical analysis to help improve our content, and Services, and to help us better understand our customers’ requirements;  
  • Improve the speed and performance of our Site  and Services;
  • Make your online experience more enjoyable and efficient; and
  • Keep track of the items stored in your shopping basket and take you through the checkout process.
  • Make your online experience more enjoyable and efficient, and keep our advertising relevant to your interests.
  • Sometimes cookies are placed by us (“first-party cookies”) and sometimes they are placed by others (“third-party cookies”).

The cookies that we place on your device may include:  

  • Strictly necessary cookies: these cookies are essential for the basic features of our Site to function, allowing you to navigate and use our Site.  Without these cookies, we could not provide you with the Services you have requested.
  • Analytics cookies: these cookies collect information about how you use our website, for example, which pages you go to most often.. Much of the  information collected by these cookies is aggregated and anonymous, and is only used to improve how our Site  works.
  • Functionality cookies: these cookies enhance your browsing experience, allow our Site to remember the choices you make (such as your user name, language, last action, and search preferences) and provide enhanced, more personal features. Information collected by these cookies may include personal information you have disclosed.  
  • Marketing cookies: also known as advertising cookies, these cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement on our Site and help measure the effectiveness of the advertising campaign. This is sometimes referred to as online behavioral advertising. In some cases, our partners may use cookies to provide us with information about your interactions with their services. These cookies remember that you have visited a website, and this information is shared with other organizations such as advertisers. Those third-party cookies would be subject to the third party service’s policies.

Controlling Cookies: Your browser may give you the ability to control some types of cookies. If you do not want to accept the kinds of cookies you can control, you can change your browser settings so that certain types of cookies are not accepted. To control flash cookies, which cannot be disabled through your browser, please go to: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html. Neither the Site nor the Services respond to Do Not Track signals.

If you turn off any cookies, please be aware that you may lose some of the functionality of this website. For more information about cookies and how to disable them please check one or more of the following resources:

http://www.allaboutcookies.org/

Consent to Use Cookies:

The first time you visit our website, a cookie notice is displayed describing our use of cookies, and linking to this Privacy  Policy. As described in that notice, the cookie choices you make the first time you visit our Site will be used for your future use of the Site. By using our Site, you agree that we can place cookies and similar tracking technologies on your device consistent with your cookie preferences and this Privacy Policy. You have the ability to manage your cookies and similar tracking technologies preference at any time using the “Cookie Preferences” button on the bottom of the homepage.  

  1. How We Use Information

Kigo may use the personal information we collect for the following purposes:

  1. To deliver our Services;
  1. To allow you to log into and access your account;
  1. To provide customer service and our support services;  
  1. To process any financial transactions you make on our Site;
  1. To operate, evaluate and improve our business (including developing new products and services, improving existing products and services, performing data analytics, and performing internal functions such as accounting and auditing);
  1. To comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations and our policies; and
  1. To deliver you digital assets or other payments, and identify opportunities for offers;
  1. To keep your information secure such as by detecting security incidents, and to be able to verify your identity and contact information;
  1. To alert you about product updates, contests, sweepstakes, surveys, promotions, special offers, advertisements, updated information, and other news and services from Kigo, and our partners;
  1. To ensure our Site and Services are relevant to you and your interests;
  1. To monitor our Site performance;
  1. To evaluate or conduct a corporate transaction, such as a sale, consolidation, or merger, divestiture, or reorganization of Kigo businesses;
  1. To help us create and publish content most relevant to you; and
  1. To contact you in response to sign up forms or requests such as via our https://kigo.io/ form.  

We may also use personal information for any other purposes that we may specifically disclose at the time you provide or we collect your information, in accordance with your direction, request or consent. We may also use data that we collect on an aggregate or anonymous basis (such that it does not identify any individual customer, directly or indirectly) for various business purposes, where permissible under applicable laws and regulations.

  1. How Information May Be Shared

Kigo does not sell or rent any of your personal information, and we do not disclose your personal information publicly without your consent. Kigo also does not disclose sensitive personal information for purposes other than those permitted applicable law. However, we may disclose your information with certain trusted third-party services to help us provide, improve, promote, or protect our Services. For example, we may use data storage vendors or partner with other companies to process your payments when necessary to support delivery of our Services and respond to customer service requests and the like. We may also share with third parties to comply with legal requirements such as the demands of applicable subpoenas and court orders; to verify or enforce our terms of use, our other rights, or other applicable policies; to address fraud, security or technical issues; to respond to an emergency; to evaluate or conduct a corporate transaction, such as a sale, consolidation, or merger, divestiture, or reorganization of Kigo businesses; or otherwise to protect the rights, property or security of our customers or third parties. Whenever we share data with third-party services, we require that they use your information only for the purposes we’ve authorized, and that they protect your personal information at least to the same standards we do.

We also reserve the right to disclose personal information when it is reasonably necessary to conduct our business, protect Kigo’s legal rights and property, and to comply with the law. We may also share anonymous or aggregated information (such that it does not identify any individual customer, directly or indirectly) with third parties to help deliver products, services, and content that are tailored to the users of our online services and for other purposes.

Otherwise, your personal information is not shared with any individual or other organization.

  1. Protection of your Personal Information

We take the security of your personal information seriously, and follow industry-standard practices to protect the data we collect and process. Kigo has therefore put in place commercially reasonable physical, electronic, and managerial procedures to safeguard and secure the personal information that Kigo collects. Access to personal information will be restricted to our authorized personnel who require the information in order to perform their duties properly. In addition, access will be limited to only that information that is strictly necessary for the performance of those duties.

Remember, the safety and security of your information also depends on you. Where you have chosen, or where we have given you a user name and password for access to certain parts of the Site or Services, you are responsible for keeping the user name and password confidential. No method of transmission over the internet or electronic storage is completely secure, so Kigo cannot guarantee its absolute security.

Keeping your account information up-to-date is very important. You may review or update certain account information by logging in and accessing your profile, depending on the Kigo product or service portal used. If you cannot change the incorrect information online, or you prefer to request changes offline, please refer to the “Personal Information Requests” section below.

  1. Data Transfers

Because Kigo is a US-based company, your information may be collected and processed in the United States. Additionally, as part of the Services offered to you through our Site, the information which we collect about you may be transferred to, and stored in, one or more countries other than where you currently reside. For example, this may occur if any of our servers or third-party service providers are located in a country other than yours. These countries may have different data protection laws that are similar to your current residence. However, if we transfer your information in this way, we will put in place appropriate protection to make sure your personal data remains adequately protected and is treated in line with this Privacy Policy.

Kigo participates in the EU-US Data Privacy Framework, the UK Extension to the EU-US Data Privacy Framework, and the Swiss-US Data Privacy Framework (collectively, the "Data Privacy Frameworks") as set forth by the US Department of Commerce regarding the processing of personal information from the European Economic Area, the United Kingdom and Gibraltar, and Switzerland. Kigo has further certified that we adhere to the principles of the Data Privacy Frameworks.

Click https://www.dataprivacyframework.gov/ to learn more about the Data Privacy Frameworks. If there is any conflict between the terms in this Privacy Policy and the Data Privacy Frameworks principles, the principles shall govern.

Kigo will only process your personal information in ways that are compatible with the original purpose for which it was collected, or for purposes authorized by you. Before we use your personal information for a purpose that is materially different than the purpose we collected it for or that you authorized, we will provide you with the opportunity to opt out. Kigo maintains reasonable procedures to help ensure that personal information is reliable for its intended use, accurate, complete, and current.

When we collect sensitive personal information, we will obtain your express opt-in consent where the Data Privacy Framework principles require, including if we disclose your sensitive personal information to third parties, or before we use your sensitive personal information for a different purpose than we collected it for or than you later authorized.

If Kigo transfers personal information received under the Data Privacy Frameworks to a third party, the third party's processing of the personal information must also be in compliance with our Data Privacy Frameworks obligations, and we will remain liable under the Data Privacy Frameworks for any failure to do so by the third party, unless we prove we are not responsible for the event giving rise to the damage.

Kigo is subject to the investigatory and enforcement powers of the US Federal Trade Commission. In certain situations, Kigo may be required to disclose the personal information we process under the Data Privacy Frameworks in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

  1. Basis for Processing - European Union Residents

Data protection law in Europe requires a "lawful basis" for collecting and retaining personal information from residents of the European Economic Area. Our lawful bases include:

  • Performing the contract we have with you: In certain circumstances, we need your personal data to comply with our contractual obligation to deliver our services, and assist with any questions you may have.
  • Consent: We may ask your consent to process your personal information in some situations.
  • Legal compliance: Sometimes the law says we need to collect and use your data.
  • Legitimate interests: This is a term in data protection law that allows us to process your personal information if we have a fair reason to use your data, and only if we do so in ways which do not hurt your interests and rights. We sometimes require your data to pursue our legitimate interests in running our business, including for delivering our services, fraud prevention, quality assurance, and marketing purposes, as long as our use of your data does not materially impact your rights, freedom or interests. This allows us to improve and develop the quality of the online experience we offer all our users.
  1. Email and Mobile Device Notifications

We try to keep email communications to a minimum, and give you the ability to opt-out to any marketing communications we may send. For example, we may send you email relating to the Services we offer. You may also elect to receive certain marketing communications in accordance with your preferences, and from which you may opt-out at any time. You can always opt-out of receiving marketing emails or mobile device notifications from Kigo (other than certain required communications, such as messages confirming orders,, and notifying you of any privacy policy updates, and the like), by logging into the Site and adjusting your user preferences in your account profile, or by sending us an email at privacy@kigo.io stating your request. If we have sent you a promotional email or mobile device notification, you may send us a return email or mobile device communication asking to be omitted from future optional notices.  

  1. Linking to third-party websites

Our Services may provide links to websites that are owned or operated by other companies ("third-party websites"). When you use a link online to visit a third-party website, you will be subject to that website’s privacy and security practices, which may differ from ours. You should familiarize yourself with the privacy policy, terms of use, and security practices of the linked third-party website before providing any information on that website.

  1. Retention

We will hold your personal information on our systems for as long as is necessary to perform the relevant processing activity for that information, or as long as is set out in any relevant contract you hold with us. The relevant retention period is determined on a case-by-case basis because it depends on things like the nature of the data, why it is collected, why it is processed, and any relevant legal or operational retention needs. For example, we may retain your data for as long as you are a customer of ours so that we may process and complete any orders you may make with us. We may also be required to hold some types of information to fulfill legal purposes. We review our retention periods for personal information on a regular basis. When the relevant processing activity has been completed, we may destroy your data, or alternatively anonymize the data, such that the data is not personally identifiable.

  1. Personal Information Requests

Users or Site visitors residing in certain states, countries, or regions with enhanced data protection laws  are afforded certain rights regarding their personal information. Except where an exception or exemption applies, these rights may include the following:

  1. The ability to request a copy of the information we have collected about you during the previous 12 months, as well as the right to review our data collection practices related to you (a “Personal Information Request”), which we only provide after we receive and validate your request.
  1. The ability to request deletion, correction, or limitation of your personal information and data we hold about you. You have the right to request erasure of your personal information, subject to certain exceptions, such as when we have a legal obligation to retain the data in question. After we receive and validate your request, we will correct or delete your personal information, unless an exception applies.  
  1. The right to request a digital copy of the personal information that we hold about you.
  1. The right not to be discriminated against due to your exercise of any of the preceding rights. Unless an exception applies, this includes our promise not to: deny you goods or services; charge you different prices or rates for goods or services, including granting discounts or other benefits, or imposing penalties; provide you a different level or quality of goods or services; or suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
  1. The right to withdraw consent. If we have requested your consent in order to process your personal data, you have the right to withdraw your consent for such processing at any time where this right is provided by local law.
  1. The right to object to or restrict processing. You have the right to object to or opt out of the processing of your personal data under certain circumstances. You also have the right to request that we restrict processing some types of personal data under certain circumstances.

While these rights are not globally applicable, our customers are entitled to access the personal information that we hold about them. To ensure that your personal information is accurate and complete, please contact us through the email address below regarding any errors or updates affecting the personal information that we may hold.

You may contact privacy@kigo.io  to request access to, correct, or delete any personal information that we hold about you.  Please provide your name, company name (if applicable), phone number, email address, and the scope of your request. You may also designate an authorized agent to exercise certain privacy rights on their behalf, and should make any such request by contacting the above email address. To protect your privacy and security, Kigo may take reasonable steps to verify your identity before granting access to, correcting, or deleting data. We will generally respond to your request for information within 45 days, unless, for reasons beyond our control, a longer response time is necessary, in which case, you will be advised accordingly. Please note that we may retain certain information as required by law or as necessary for our legitimate business purposes.

You may also have the right to request that we not disclose your personal information to third parties for interest-based targeted advertising. We can also still use personal information that we receive from your interactions with us to select advertisements we think may be of interest to you.  Please note that Kigo does not engage in the “sale” of your personal information as defined by California law.

You have the right to appeal our refusal to take action on a request relating to the above rights.  Appeals can be initiated by email to privacy@kigo.io and marking your request as an “Appeal”. We will resolve your appeal within the time frames established by applicable law. If your appeal is denied, we will explain why. If you continue to dispute our decision or would like to file a complaint regarding our handling of your personal information, you may contact the regulator in your jurisdiction that handles privacy complaints, such as your state Attorney General.

  1. Questions, Comments, or Complaints

If you have questions or comments about this Privacy Policy, or if you are not completely satisfied with this Privacy Policy or its application by us, we invite you to convey your concerns or suggestions to us at privacy@kigo.io If you have an applicable disability, you may also contact us at the above email address to request access to this Privacy Policy an alternative format. We will reply as quickly as possible and inform you of the steps, if any, that have been or will be taken in order to address your concern or implement the suggestion.  

If you have a question or complaint about our handling of your personal information under the Data Privacy Frameworks, please contact us at privacy@kigo.io.

If you have complaints related to the Data Privacy Frameworks that Kigo cannot resolve directly, we have chosen to cooperate with the International Centre for Dispute Resolution (the "ICDR"). The ICDR is an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://go.adr.org/dpf_irm.html for more information or to file a complaint. The services of the ICDR are provided at no cost to you.

As further explained in the Data Privacy Frameworks principles, binding arbitration is available to address complaints not resolved by other means. More information can be found here: https://www.dataprivacyframework.gov/framework-article/ANNEX-I-introduction.

  1. Updates and Changes to this Privacy Policy

This Privacy Policy is effective as of June 25, 2026. We may update this Policy from time to time. If we do, we’ll let you know about any material changes, either by notifying you on the Site or by sending you an email. Any updates to this Policy will not apply retroactively. If you keep using our Site or Services after a change, that means you accept this Policy.